HELP BEFORE YOU BOOK
Good questions.
Useful answers.
Jump to the topic you need, or call if you want to talk through the car’s symptoms.
Your car & battery
Do I need to know the battery size?+
No. Start with the vehicle year, make, model and engine details. A photo of the existing battery label can help confirm fitment.
Can I supply my own battery?+
Yes, subject to fitment and condition. Standard installation labor is $150; special access or registration requirements are quoted separately.
Do you replace hybrid or electric vehicle traction batteries?+
No. This service is for automotive starting and auxiliary batteries, subject to vehicle compatibility. It does not include high-voltage traction-battery packs.
Booking & visits
Can you replace the battery at my apartment or workplace?+
Often, if the vehicle is accessible and the property allows the work. Share parking restrictions, garage clearance and any access requirements before booking.
Are appointments confirmed online?+
No. A submitted request is saved for follow-up. It is not a confirmed appointment; the price, availability and time window must be agreed before dispatch.
Can I get a guaranteed arrival time?+
An appointment window is confirmed before the visit. Traffic, the previous job and parts availability can affect timing; no instant dispatch is promised.
Are you a towing company?+
This business focuses on mobile battery service. Towing is not offered through this site.
Fees & warranty
Is a battery test free?+
Do not assume it is. Testing scope, visit charges and any diagnostic fee are confirmed before booking.
What warranty comes with the battery?+
Ask for the exact terms for the battery in your quote. Different products and suppliers can have different coverage.
What happens to my old battery?+
Confirm collection, recycling arrangements, core-return requirements and any applicable charge before the visit.